ARCHIBALD TAILORING - SUIT SALES TERMS AND CONDITIONS

Last Updated: November 2025

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These Terms and Conditions apply to all purchases of suits, formalwear, accessories and related products from Archibald Tailoring.

1. DEFINITIONS

In these Terms and Conditions:

"Archibald Tailoring", "we", "us" and "our" means Archibald Tailoring, Prince Bishops, Durham.

"Customer" means the person purchasing goods from Archibald Tailoring.

"Collection Date" means the date agreed for collection of the goods.

"Deposit" means the payment made to secure an order.

"Final Fitting Date" means the date agreed for the Customer to attend a fitting prior to collection.

"Goods" means any suits, jackets, trousers, waistcoats, shirts, accessories or other products purchased from Archibald Tailoring.

"Order" means the purchase of Goods from Archibald Tailoring.

"Order Date" means the date on which the Customer places an order.

"Special Order Goods" means goods ordered specifically for the Customer which are not held as standard stock.

1. FORMATION OF CONTRACT

2.1 An Order is placed when the Customer completes an order form and pays the required Deposit.

2.2 Acceptance of an Order occurs when Archibald Tailoring confirms the Order and accepts payment of the Deposit.

2.3 These Terms and Conditions form part of the contract between Archibald Tailoring and the Customer.

1. DEPOSITS AND PAYMENT

3.1 A minimum deposit of 50% of the total purchase price is required when placing an Order.

3.2 The balance of the purchase price must be paid in full no later than six (6) weeks prior to the Final Fitting Date, unless otherwise agreed in writing.

3.3 Archibald Tailoring reserves the right not to order, manufacture or release Goods until all required payments have been received.

3.4 Ownership of the Goods shall not pass to the Customer until payment has been received in full.

1. SPECIAL ORDERS

4.1 Goods ordered specifically for the Customer may require advance payment.

4.2 Special Order Goods may differ slightly from samples displayed in store due to manufacturing tolerances, fabric batches and supplier specifications.

4.3 Once a Special Order has been placed with a supplier, the Order may not be cancelled without charge.

4.4 Deposits paid for Special Order Goods are non-refundable except where required by law.

1. FITTINGS AND MEASUREMENTS

5.1 The Customer is responsible for attending all fitting appointments.

5.2 Measurements recorded by Archibald Tailoring are based on the Customer's size at the time they are taken.

5.3 If the Customer's measurements change after the Order is placed, Archibald Tailoring cannot guarantee that replacement sizes will be available without additional cost of 50% unless these items are already held in our current shelf stock. 

5.4 The Customer must inspect and try on all Goods during fittings and notify Archibald Tailoring of any concerns before collection.

5.5 By signing the fitting documentation, the Customer confirms satisfaction with the fit, sizing and alterations completed.

5.6 For children and young persons, updated measurements may be required before final fitting due to expected growth. This appointment should be 6 weeks prior to the collection date. Following this fitting the clauses of this contract shall apply. 

1. ALTERATIONS

6.1 Alterations shall incur extra charges 

6.2 Alteration services are provided based upon measurements taken at the time of fitting.

6.3 Once altered, Goods may become non-returnable unless faulty or not as described.

6.4 Alterations may be carried out by approved third-party specialists. This may require travel within a 10 mile radius.

1. CHANGES TO ORDERS

7.1 Any request to amend an Order must be made as soon as possible.

7.2 Archibald Tailoring reserves the right to charge reasonable administration, supplier, alteration or restocking fees resulting from changes requested by the Customer.

7.3 Changes requested after supplier orders have been placed may not be possible.

1. CANCELLATION

8.1 Orders for stock items may be cancelled before supplier ordering or alteration work has commenced, subject to any costs already incurred.

8.2 Deposits may be retained to cover reasonable losses resulting from cancellation.

8.3 Once Special Order Goods have been ordered, manufactured, customised or altered for the Customer, cancellation charges up to the full value of the Order may apply.

8.4 Nothing in these Terms affects the Customer's statutory rights.

1. COLLECTION OF GOODS

9.1 Archibald Tailoring will notify the Customer when Goods are available for collection.

9.2 The Customer is encouraged to contact the store before travelling to confirm availability.

9.3 Goods should be collected within thirty (30) days of notification unless otherwise agreed.

9.4 Archibald Tailoring reserves the right to charge reasonable storage fees for Goods left uncollected for extended periods.

1. RETURNS AND EXCHANGES

10.1 The Customer's statutory rights are unaffected.

10.2 Stock items purchased in-store may be exchanged or credited within twenty-eight (28) days of purchase provided they are:

(a) unworn;

(b) unused;

(c) in original condition; and

(d) accompanied by proof of purchase.

10.3 Refunds for in-store purchases are not normally offered unless Goods are faulty, not as described, or otherwise required by law.

10.4 Special Order Goods, customised garments and altered garments are non-returnable and non-refundable unless faulty.

10.5 For hygiene reasons, shirts, ties, pocket squares and certain accessories may not be eligible for return once worn.

1. PRODUCT AVAILABILITY

11.1 All Orders are subject to supplier availability.

11.2 Where a product becomes unavailable due to circumstances beyond our control, Archibald Tailoring reserves the right to provide a comparable alternative or provide a refund for the unavailable item at their own discretion.

1. QUALITY AND FAULTS

12.1 Archibald Tailoring warrants that Goods supplied will be of satisfactory quality, fit for purpose and as described in accordance with applicable consumer legislation.

12.2 Any faults should be reported as soon as reasonably possible after discovery.

12.3 Archibald Tailoring reserves the right to inspect any Goods reported as faulty before providing a repair, replacement or refund.

1. LIMITATION OF LIABILITY

13.1 Nothing in these Terms excludes or limits liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any liability that cannot lawfully be excluded.

13.2 Subject to clause 13.1, Archibald Tailoring's total liability arising from any Order shall not exceed the amount paid by the Customer for the relevant Goods.

13.3 Archibald Tailoring shall not be liable for indirect or consequential losses.

1. DELAYS

14.1 Archibald Tailoring will not be held in breach of contract where delays incur due to circumstances outside their control provided services can be completed withing 48 hours of the event date. 

1. DATA PROTECTION

15.1 Archibald Tailoring processes personal information in accordance with applicable UK data protection legislation.

15.2 Customer information is used solely for administering Orders, arranging fittings, processing payments and communicating regarding purchases.

15.3 Personal information will not be disclosed to third parties except where necessary to fulfil an Order or where required by law.

15.4 Customer records will be retained only for as long as reasonably necessary and then securely deleted or destroyed.

1. GOVERNING LAW

16.1 These Terms and Conditions shall be governed by the laws of England and Wales.

16.2 Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.